Public booking that feels human
New and returning customers use one path. WagRoster links known customers and pets by email or phone, then keeps staff in control of confirmation.
Built for busy pet-care teams
Pet-care software for grooming, boarding, and daycare.
WagRoster is web-based pet-care management software. It connects booking requests, pet records, vaccinations, care notes, customer messages, and daily operations in one workspace.
Online requestsPet CRMCapacity-aware schedulingLocal SEO pages
What it replaces
Less tab juggling. More care decisions in context.
Each request lands with the details staff need to say yes, ask better questions, or schedule the right amount of time.
Pet records built for repeat visits
Care notes, behavior notes, vaccination attachments, agreements, photos, tags, and visit history stay with the pet profile.
Operations that respect capacity
Boarding nights, daycare limits, grooming labor, staff shifts, and payment status are visible before a request becomes a confirmed appointment.
How teams use it
From website request to ready-for-today board.
WagRoster keeps the public experience inviting while giving staff the structured workflow they need behind the counter.
Customer asks
Service, pet, preferred timing, records, consent, and notes come through the public form.
WagRoster matches
Existing customers and pets are linked where possible, with new pets added only when needed.
Staff reviews
The team confirms timing, assigns staff, checks requirements, and handles special care details.
The day runs
Arrivals, grooming work, boarding stays, daycare load, and pickup status stay on one board.
"The public site can invite customers in, but the workspace still has to protect the real day: capacity, notes, timing, records, and staff judgment."
- Server-rendered public pages for fast loading and crawlable local SEO.
- Accessible forms with clear labels, validation, and mobile-friendly controls.
- Tenant-scoped customer, pet, booking, and attachment records.
- Stripe-ready payment flow with webhook-confirmed status.
- Review-first booking model for services that need human confirmation.
Common questions
How WagRoster works
What is WagRoster?
WagRoster is web-based pet-care management software for grooming, boarding, and daycare teams. It connects online booking requests, customer and pet records, vaccination records, care notes, customer communications, and daily operations in one workspace.
How do customers request a booking?
New customers register their details and pets, then verify their email. Returning customers verify their existing profile. Customers choose pets, services, and a preferred date and time, then submit a booking request for staff review and confirmation.
Does requesting a booking require online payment?
The public booking-request flow does not collect online payment. Staff review the request and confirm the appointment. Payment handling is separate from submitting the booking request.
Can staff manage boarding and grooming notes separately?
Yes. Each pet has separate grooming, boarding, and behavioral notes, along with vaccination records and visit history. Staff can open the relevant notes while handling arrivals, care, and checkout.
Can staff see customer text replies without refreshing?
With FrontDoor SMS connected, customer messages appear in the Communications timeline through live updates. Customer replies and business messages appear in separate bubbles, with the newest communication first.
Ready to work
Open the workspace or walk through the public booking example.
Use the La Pawz demo tenant to see how the customer flow connects to staff review.